Terms & Conditions
Disclaimer of liabilityWHEN DO WE START TO PROCESS YOUR ORDER, HOW MUCH TIME IT TAKES AND HOW DOES IT APPLY.
The Design Media Solution terms and conditions shall commence processing the order upon receiving the signed document on the approval of the order by the Client in each instance.
The Design Media Solution shall apply and endure until the services and/or products and/or orders quoted for and accepted by the Client are rendered and/or delivered to the satisfaction of the Client and in line with the terms and conditions and until full payment of Design Media Solution invoice(s) have been made by the Client in each instance.
Quotations
Descifa Media Solution shall provide the Client with a quotation for services or products required by the Client, which quotation shall be valid for the period as indicated on the quotation or, in the absence of such period being stipulated, for 7 (seven) calendar days. Quotations are subject to the availability of products and services and are subject to any increases in price or costs, including currency fluctuations, which may occur before the order is accepted by the Client.
Quotations are subject to stock availability at the time of confirmation of the order by the Client, whether by way of paying the deposit or by purchase order.
Samples
The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable for its intended purpose. Descifa Media Solution will not be liable, in any manner or form, for incorrect product selection by the Client. For this reason, Descifa Media Solution strongly recommends that the Client views, purchases or make use of Descifa Media Solution free sample offer before placing the order.
First-time Clients are entitled to one free sample to the value of R 20.00 (twenty Rand). Existing Clients are entitled to one free sample to the value of R 50.00 (fifty Rand). All free samples are unbranded. The cost of delivering and returning free samples is the responsibility of the Client. Descifa Media Solution does not dispatch to post office boxes and free samples cannot be collected.
Full payment is required for all unbranded & rushed orders before we’re able to confirm your order.
Samples may be purchased through the Client’s account manager and may either be collected from one of Descifa Media Solution offices or delivered to the Client’s premises in line with the delivery provisions under the Delivery heading.
All sample orders need to be paid for and collected within 5 (five) business days of receiving the invoice, failing which the products will be returned to stock, and the order canceled. If the Client proceeds to place an order after purchasing a sample, the Client will be refunded in full for the said sample.
Sample products with a value of less than R 150.00 (one hundred and fifty Rand) may not be returned for a refund. Sample products with a value over R 150.00 (one hundred and fifty Rand) may be returned within 5 (five) business days from date of purchase for credit or a refund, at the discretion of Descifa media Solution.
Returns of sample products will only be processed if they are returned with the collection slip relevant to the sample products, in its original condition and in its original undamaged packaging. Damaged product samples or product samples with damaged packaging will not be accepted for return.
Product Selection and Orders
For a successful order placement client must complete the Order by signing in writing or electronically. Orders shall only be regarded as accepted upon written confirmation thereof by Descifa Media Solution. The deposited payment by the Client does not require acceptance of orders.
Descifa Media Solution will execute the Client’s order or orders immediately the deposit is paid by the Client, a written confirmation would be issued and confirmed by Descifa Media Solution
A deposit equal to 50% (fifty per centum) of the quoted amount, or if the quoted price fluctuated in the time between the quotation and the order, 50% (fifty percent) of the adjusted amount, is to be paid by the Client. Quotations are subject to stock availability at the time of confirmation of the order. Special import items require, without exception, a 75% (seventy-five per centum) deposit of the quoted amount.
Descifa Media Solution is entitled to refuse any order placed by the Client.
The Client acknowledges that it is the Client’s sole responsibility to determine and ensure that the products ordered are correct and suitable for its intended purpose. Descifa Media Solution will not be liable, in any manner or form, for incorrect product selection by the Client.
Lead times for orders will be deemed to commence on the date and time that Descifa Media Solution received all signed off approvals of the artwork and payment of the funds has cleared in Descifa Media Solution bank account.
No cancellations of an order will be accepted on any branded items, custom made items, or specially imported items and the Client shall be liable for full payment of the order.
However, orders may be canceled by Descifa Media Solution in any case of a fortuitous event or any other circumstances whatsoever beyond its control.
Fully paid orders that remain uncollected or undeliverable for 30 (thirty) calendar days will be donated to local charities.
Rush Orders
Descifa Media Solution provides a rush order service in terms whereof completion of urgent orders are guaranteed within 2 (two) to 5 (five) business days subsequent to approval of the artwork at an additional fee, equal to 10% (ten per centum) of the total value of the order and full payment of the order reflecting in the bank account of Descifa Media Solution.
The completion date for the order will be confirmed in the confirmation of order prior to Descifa Media Solution executing the order.”
Artwork needs to be supplied in a print-ready format as there is insufficient time to redraw a Client logo.
Rush orders are subject to the Client adhering to the deadline for approving artwork, as stipulated in the artwork approval email.
Rush orders are also subject to Brandability receiving cleared funds for the full amount when the order is place.
Artwork for Branded Orders
Descifa Media Solution will furnish the Client with an artwork approval via e-mail or another electronic format. The artwork will illustrate the appearance of the Client’s logo or other images, as provided to Descifa Media Solution by the Client, on the chosen product. The Client needs to sign off the artwork and no further services will be rendered by Descifa Media Solution until Descifa Media Solution is in receipt of the duly completed signed off artwork approval.
The Client is to specifically indicate, in writing, whether permanent branding is required.
The delivery date may be affected if changes to the artwork are requested by the Client as the changes require a new layout which will need approval and sign off by the Client again. Descifa Media Solution shall not be responsible or liable for delays in delivery caused by artwork changes. Any changes requested and made subsequent to approval of the artwork and subsequent to plates/screens being made shall incur additional costs for the Client.
The Client is to approve the artwork within 7 (seven) calendar days from the final artwork layout being sent to the Client, failing which the stock will be returned to the warehouse and a cancellation fee equal to 25% (twenty-five per centum) of the total value of the order shall be charged. No artwork approvals will be accepted telephonically.
The Client is to partake in the process of reviewing and checking the artwork for spelling mistakes and errors relating to e.g. item colors, sizing, image color, and image locations and is to do so before signing off and approving the artwork/order. Descifa Media Solution shall not be responsible or liable for erroneous interpretations of the artwork/order, typographical errors overlooked, and later approved by the Client, or any damages suffered by the Client as a result of the erroneous artwork/order being printed as accepted and approved by the Client.
If the Client selects an Artwork Design Package and their artwork requires the designer to spend more time than what is allocated for their design, then an additional design fee of R195.00 (one hundred and ninety-five Rand) per hour will be incurred by the Client. The Client will be informed of the additional fee and will be given the choice of whether to continue or not.
The Artwork Design Packages are inclusive of Free Artwork Redraw. The number of designs that can be redrawn is based on the Artwork Design Package that the Client purchases. Additional designs can be redrawn for an additional fee of R195.00 (one hundred and ninety-five Rand) per hour.
There are 2 Artwork Design Packages, the details of each can be found on the Artwork Design Package page. Each design package varies in the number of designs that can be redrawn, the amount of text that can be used, the number of fonts along with options on a background color. Any variation from these packages will incur additional fees calculated on a basis of R195.00 (one hundred and ninety-five Rand) per hour.
Should the Client purchase the Premium or Elite Artwork Design Package then the Client will be entitled to receive the Vector artwork files that were created byDescifa Media Solution. Artwork files will be sent 7 days after completion of your order with Descifa Media Solution. Should the Client decide not to proceed with the order then Descifa Media Solution reserves the right to withhold the Artwork files.
The Client specifically acknowledges that layouts sent in color via email are not necessarily a true reflection of the color but a mere indication of what the product will look like due to the variations in computer monitor coloring. Printing colors will be matched as close as possible to Pantone colors or swatches supplied. Descifa Media Solution cannot guarantee a 100% color match due to the different materials used in promotional products.
Collection and Delivery
Unless alternative arrangements have been made with and accepted by, Descifa Media Solution, the Client is to collect the order or accept the delivery within 14 (fourteen) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Descifa Media Solution costs.
Orders above the value of R 1 000.00 (one thousand Rand) being delivered to a single destination point in either, Polokwane, Gianni, Lebowakgomo, Johannesburg, Durban, or Pretoria on a 3 (three) to 5 (five) day delivery, qualify for Descifa Media Solution free delivery option. This is subject to the certain package size and weight restrictions, please confirm with your Sales Personale. Free Delivery excludes freight insurance which remains the Client’s responsibility.
No cancellations of an order will be accepted on any branded items, custom made items, or specially imported items.
For orders that do not qualify for free delivery, Descifa Media Solution will quote the Client using an external courier service to effect delivery, and once accepted and paid by the Client, Descifa Media Solution will arrange for goods or orders to be delivered to the Client’s address.
Should the Client require freight insurance, the Client is to request the same from Descifa Media Solution in writing and Descifa Media Solution is to accept the same. The Client will be liable for the payment of such insurance costs before despatch of the goods/order/s by Descifa Media Solution.
The delivery address needs to be easily accessible for the carrier and drop off shall be to the front entrance of the address provided, unless otherwise agreed.
It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorization has been obtained from Descifa Media Solution. Any goods returned at the Client’s request may be returned by a carriage which expense will be paid for by the Client. The return of any goods is subject to the provisions of clause 8(k) hereinabove. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.
Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than five (5) days from receiving the order.
Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolved.