Shipping & Returns

Collection and Returns

Unless alternative arrangements have been made with and accepted by, Descifa Media Solution, the Client is to collect the order or accept the delivery within 14 (fourteen) calendar days from the Client being advised as such. Orders not collected or delivered within 14 (fourteen) calendar days will be charged storage fees or sold to offset Descifa Media Solution costs.
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It is the Client’s responsibility to ensure that goods are returned to a designated collection point in its original packaging, regardless of the reason for the returns.
All requests for returns or credit must be initiated in writing by the Client. No items may be returned or exchanged unless prior written authorization has been obtained from Descifa Media Solution. Any goods returned at the Client’s request may be returned by a carriage which expense will be paid for by the Client. The return of any goods is subject to the provisions of clause 8(k) hereinabove. Returns of non-faulty items may incur handling- or administration fees of 25% (twenty-five per centum) of the total value of the order.

Any returns or replacements for incorrect goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than five (5) days from receiving the order.
Any complaint received after the Five(5) day mark will be investigated, but we cannot guarantee a resolved.